Frequently Asked Questions
Everything you need to know to create your perfect sanctuary.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for home decor?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, bedding and textiles must be unopened to qualify for a full refund.
Are your products ethically sourced?
At Soothing Home, we prioritize sustainability. We partner with artisans and manufacturers who adhere to fair labor practices and use eco-friendly materials whenever possible.
Do you offer international shipping?
Currently, we ship to the continental United States, Canada, and the United Kingdom. Shipping rates and delivery times vary depending on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive an email with a direct link to our tracking portal. You can also log into your Soothing Home account to view your order history and status.